Shop Policy
Customer service
MAYA Patterns offers you sewing patterns with an assembly guide, so that you can make your own garments by following the instructions. These are not finished garments, but rather dematerialised documents (PDF).
If you have any problems with the shop, please contact us at
mayasewingpatterns@gmail.com, specifying your name, first name, email address (as given at the time of the order), the order number or the pattern(s) on which the order is based. Please also specify the method of payment used.
Once these elements have been received, MAYA Patterns will get back to you within a maximum of 48 hours in order to remedy and resolve your order.
Privacy and Security
The mayapatterns.com website is operated by the company MAYA Patterns and hosted by Wix.com.Ltd.
Data collected:
In order to respect the confidentiality of data, we have put in place the necessary steps to protect the personal data collected during your experience on our site.
During your browsing, you may be asked for personal data for three reasons: purchasing products (sewing patterns), subscribing to our newsletter (and Blog) and the Chat form.
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Newsletter and blog registration:
The data collected when you subscribe to the newsletter are the following: Email address.
By subscribing to our newsletter you are required to provide your email address and agree to receive newsletters sent by MAYA Patterns.
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Online Shop :
When you use the mayapatterns.com online shop, we may collect the following data: Title, Name, First name, Email address, Phone number, Delivery address, Billing address, Payment method backup - our employees do not have access to this information - , Order history, Patterns pdf download, Language preference, Cookies.
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Chat :
When you use the mayapatterns.com online chat, we may collect the following data:
Title, Title, Name, First name, Email address, Phone number, Shipping address, Billing address.
For the purposes of browsing the mayapatterns.cpm website, we may automatically collect certain user information using cookies.
Cookies are small text files that are stored on your computer when you visit certain websites. This allows you to have a personalised experience when you visit a website. The cookies we use on mayapatterns.co.uk allow us to make your use of the site easier and help us learn how to improve it, in order to make your online shopping and our features easier.
We do not store any personally identifiable information about you, and cookies cannot be used to harm your computer.
We use Google Analytics and Wix statistics to collect information about how visitors use our site. We use this information to compile reports and help us improve the site. Cookies collect information in an anonymous form, including the number of visitors to the site, how and where they arrived at the site, the pages they visited.
If you, as a user of the site, do not wish to use cookies you can refuse the activation of cookies through the options offered by your internet browser. For technical reasons, some of the services offered on the mayapatterns.com website may not be accessible.
Data sharing and right of deletion:
We thank you for your trust in us and assure you that your data will never be passed on to third parties. It is kept for an unlimited period of time, but as a MAYA Patterns user or subscriber you may request the complete deletion of this data at any time. It will be deleted and nothing will be retained.
Data controller
The data controller is MAYA Patterns. Head office: 229 rue Saint-Honoré - 75001 PARIS - France
Requests for partnerships or commercial licenses
N'hésitez pas à nous faire parvenir votre demande sur mayasewingpatterns@gmail.com
Nous y répondrons dans les meilleurs délais.